Sending Customer a Sample

Cam recording

Course

  1. Match location of sample: Vietnam or Building 3
  2. If Vietnam, follow VN sample request. If B3, follow local sample request.
  3. Send email for sample
  4. Send tracking # to customer

VN Sample Request:

  1. Send email to soham@doorkraft.com
  2. Include:
    1. Item
    2. Qty
    3. Shipping details:
      1. Attnt: First/Last Name
      2. Address
      3. Phone number
  3. Follow email format:

Hello,

We have a prospect customer looking to {goal of their account, eg. stock cabinets, sell multifamily}. They are requesting samples of {high level sku, eg. cabinets, drawer sides}. Kindly fulfill the request below to them.

Please let me know the tracking # once this is sent.

Local Sample Request:

  1. Send email to lisa@aricabinets.com, cc Soham@aricabinets.com
  2. Follow VN sample request

Checklist

Did you inform the customer sample is on the way?
Did you list qty, spec, shipment address in sample request?

Cadence

As a ‘next step’ after the initial call with prospect to move the deal forward

Whenever prospect asks for a sample